Our FAQ page is where you can find answers to some of the most commonly asked questions and find some of our policies. If you have a question that you can’t see listed or are interested in a custom order, please do not hesitate to Contact Us via the website or at [email protected]
Our standard apparel is available in sizes:
0-3m, 3-6m, 6-12m, 1-2y, 2-3y, 3-4y, 4-5y. 5-6y.
Our Organic Range of Tees, Raglans & Hoodies caters for 3-4Y to 12-14Y as well as our Adult range of organic tees and sweats.
All apparel is printed and designed by us in the UK.
What are your Refund Policies?
We advise that you check our Apparel size charts before ordering, and always advise sizing up for maximum wear especially in sizes under one year. If your little one is 5 months old for example we would suggest going for our 6-12m, especially as turnaround times are between 2-3 weeks and they can grow so fast at that age. The opposite applies to our Zip Up Hoodies which run big, so we advise sizing down. Please be aware the sizing in our Sleepsuits is generous, if you are planning a coming home or announcement outfit we would recommend going for Newborn.
Because of the customisation and personalisation of some of our designs, refunds cannot be given on personalised tees. If there is an error with the print or flaw in the garment, we are happy to arrange a return for an exchange or refund, on unworn & unwashed items. This does not apply if you simply change your mind. We are happy to accept exchanges on non personalised designs in the case of a sizing problem.
If you would like to arrange a refund or exchange please CONTACT US within 5 days of receiving your item, exchanges & returns beyond this time frame are not possible.
Customers are responsible for their return delivery costs.
What are your P&P Charges?
UK Postage and Packaging costs are as follows:
Mini Prints – Free
Tee’s – £3.00
Raglans & Zip Up hoodies – £4.50
International P&P costs are:
Tee’s – £5.50
Raglans & Zip Up hoodies – £5.50
How long does delivery take?
As all of our items are made to order we have a turnaround time of 2-3 weeks, if you need something urgently or by a certain date please get in touch before ordering, more often than not we will go out of our way to help, but it is best to check with us first to avoid disappointment.
If you need an order by a certain date, I ask that you get in touch to make sure that we can process your order in time, before ordering.
UK Shipping is by Royal Mail First Class, delivery times for all methods are 1-3 days.
International orders are sent Royal Mail International Standard, and delivery times range from 5-15 days, postage upgrades including tracking and quicker delivery times are available, please enquire before ordering.
We now offer Pay Now and Pay Later at Checkout with Klarna, to find out more you can see our KLARNA FAQ’S.